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Complaint Procedure

The handling of public complaints is an important task performed by the Independent Broadcasting Authority in regulating standards of programmes and advertisements broadcast on television and radio. 
Members of the public may lodge a complaint about any television or radio broadcast material by:

(i) writing to the IBA
or (ii) sending a fax to the Authority
 
When lodging a complaint, members of the public are required to provide their names, addresses and/or telephone numbers and provide sufficient information about the complaint, including the title of the programme/advertisement, name of the channel/station, date and time of the broadcast to facilitate investigation.
Please note that a complaint shall not be considered where it —

(a)  
is or is likely to be, the subject of an action before a court of law;
(b)   appears to be frivolous or vexatious.

Complaints made to the IBA about television and radio broadcasting are dealt with in accordance with the provisions, stipulated in Section 30 of the IBA Act 2000. 

Complaints Committee

(1) The Authority shall set up a Complaints Committee.

(2) The Complaints Committee shall consist of -

(a)   a Chairperson, who shall be a law practitioner of not less than 1O years' standing; and
(b)   6 persons who shall not be members of the Authority.

(3) The Chairperson and members of the Complaints Committee shall be appointed by
the Authority on such terms and conditions as it thinks fit.
(4) Subject to subsections (5) and (6), the Complaints Committee shall consider and
adjudicate on any complaint of -
(a) failure or likelihood of failure to comply with the code of ethics specified in section 29(4) or the code of advertising practice specified in section 29(5);
(b) unjust or unfair treatment or likelihood of unjust of unfair treatment in a broadcast programme;
(c) unwarranted infringement or likelihood of unwarranted infringement of privacy in, or in connection with, the obtaining of material included in a broadcast programme.
(5) No complaint shall be considered unless it –
(a) is made in writing by a person who identifies himself,
(b) emanates, in the case of a complaint under subsection (4)(b) or (c), from the person affected or his duly authorised agent;
(c) is received by the Complaints Committee within 6 months from the date the relevant programme was broadcast;
(d) is made, where the Person affected has passed away, within 6 months from the date Of the death of that person.
(6) A complaint shall not be considered where it-
(a) is or is likely to be, the subject of an action before a court of law;
(b) appears to be frivolous or vexatious.
(7) When considering a complaint under subsection (4), the Complaints Committee
shall afford a hearing to every interested person.
(8) A hearing may, at the discretion of the Complaints Committee, be held in private.
(9) The Complaints Committee may, for the purposes of a hearing under subsection (7) -
(a) summon any person to attend a hearing, give evidence or produce any
document, recording or other matter;
(b) administer an oath.
(10) The Complaints Committee shall, after considering a complaint under subsection (4), forward a copy of its decision to the Authority.
(11) The Complaints Committee may recommend to the Authority to issue a direction
under section 5(l).
(12) A direction under section 5(1) may require the Corporation or a licensee to publish, in such manner as the Authority thinks fit, a summary of the complaint and of the Standards Committee's decision.

Download complaint form

Decision of the Complaints Committee